A small review desk
Choose a resource by the question you need to answer.
Start with the missing piece, then adapt the linked structure.
Worked examples use fictional cases. They demonstrate a method, not evidence about your customers.
Evidence Reference Ring
Move between definitions, counts, access boundaries and source review.
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Reading key
Design: Evidence + alternatives.
Failure: Observed vs expected.
Conversation: A specific past event.
Count: Rows, people or accounts?
Cancellation: Sequence vs cause.
Quotation: Channel + approval.